FAQs

About our Vans

Do I need a truck license?

• No, you need to be over 21 years of age, and hold a full car license for vans and trucks.

Can I choose between a manual or automatic?

• All our vehicles are automatic.

What fuel does my van take?

• Both - all of our vans and trucks are diesel, and our utes are petrol.

Am I allowed to transport my pet in the vehicle?

• Yes but accidents need to be cleaned up, or cleaning will be charged to your credit card.

Can we request a specific make and model of vehicle?

• No - the make and model of the vehicle will be determined by what size van you need and what's available.

How many kilometres can I drive?

• General allowance is 150kms per day (24 hour period). Our charge over that is 25 cents for every kilometre over the daily allowance.

Booking Information

What do I need to make a booking?

• 100 points of ID, including a current driver's license, and a credit card.

Do you have a minimal rental period?

• No minimum, but half day is popular.

Do you offer long-term rental discounts?

• Yes long-term, and corporate/government rates are available.

If I need to, can I extend the rental duration?

• Yes, subject to availability

Do you offer one-way rentals?

• Yes, but the cost is subject to pickup and dropoff points. Please call us for a quote and to chat

Tolls & Payments

How do I pay for tolls?

• Post pay applies for all tolls.

Can I use my own tag and/or pass?

• No.

Charges and Payments

What credit cards do you take, and are their surcharges?

• All major credit cards are accepted, and no surcharges apply

Do you take cash for payment or part-payment?

• No.

Do you supply a tax invoice?

• Yes.

What about insurance?

• Your rental cost includes standard of $4000 excess. $25 extra per day reduces your excess to $1500, and $48 extra reduces it further to $1000.

What if I have to cancel - do you charge a cancellation fee?

• If you cancel less that 24 hours prior to pickup, charges apply.

Pick-ups & Returns

I am moving, so I only require the vehicle in one direction.

• One way rentals are available, please contact us for pricing.

Is an inspection of the vehicle undertaken before I leave the depot?

• Yes, we also recommend you do your own inspection, and take photos before you drive away.

If I'm running late to return my vehicle, will I be charge a late fee or another days rental?

• If dropoff is more than 4 hours late, an additional day's charge applies.

Do I need to wash/clean out the vehicle before returning it?

• Excess rubbish and spillage needs to be cleaned before return, else we will charge you cleaning rates.

Can I return the vehicle outside of hours?

• Yes, we facilitate a return key drop service.

Assistance & Protection

What happens if I breakdown? Is there any charge if we need roadside assistance?

• We have 24 hour roadside assistance.

Can I add an additional driver after I've collected the vehicle?

• Yes you can, and you'll need to supply their details and driver's license for insurance.

Extras

Can I rent a baby or child seat/restraint for the vehicle?

• No, our vehicles are utility vehicles, unsuitable for child restraints and children under 8 yrs.

Can you supply moving equipment such as trolleys and blankets etc with the vehicle?

• Yes.