FAQs

About our Vans --------------- **Do I need a truck license?** * *No, you need to be over 21 years of age, and hold a full car license for vans and trucks. *

Can I choose between a manual or automatic?

• All our vehicles are automatic.

What fuel does my van take?

• *Both - all of our vans and trucks are diesel, and our utes are petrol. *

Am I allowed to transport my pet in the vehicle?

• *Yes but accidents need to be cleaned up, or cleaning will be charged to your credit card. *

Can we request a specific make and model of vehicle?

• *No - the make and model of the vehicle will be determined by what size van you need and what's available. *

How many kilometres can I drive?

• General allowance is 150kms per day (24 hour period). Our charge over that is 25 cents for every kilometre over the daily allowance.

Booking Information --------------- **What do I need to make a booking?** * *100 points of ID, including a current driver's license, and a credit card. *

Do you have a minimal rental period?

• *No minimum, but half day is popular. *

Do you offer long-term rental discounts?

• *Yes long-term, and corporate/government rates are available. *

If I need to, can I extend the rental duration?

• *Yes, subject to availability *

Do you offer one-way rentals?

• *Yes, but the cost is subject to pickup and dropoff points. Please call us for a quote and to chat *

Tolls & Payments --------------- **How do I pay for tolls?** * *Post pay applies for all tolls. *

Can I use my own tag and/or pass?

• *No. *

Charges and Payments --------------- **What credit cards do you take, and are their surcharges?** * *All major credit cards are accepted, and no surcharges apply *

Do you take cash for payment or part-payment?

• *No. *

Do you supply a tax invoice?

• *Yes. *

What about insurance?

• *Your rental cost includes standard of $5000 excess. $22 extra per day reduces your excess to $2000, and $44 extra reduces it further to $1500. Under 25 year old excess @ $7500

What if I have to cancel - do you charge a cancellation fee?

• *If you cancel less that 24 hours prior to pickup, charges apply. *

Pick-ups & Returns --------------- **I am moving, so I only require the vehicle in one direction.** * *One way rentals are available, please contact us for pricing. *

**Is an inspection of the vehicle undertaken before I leave the depot? **

• *Yes, we also recommend you do your own inspection, and take photos before you drive away. *

If I'm running late to return my vehicle, will I be charge a late fee or another days rental?

• *If dropoff is more than 4 hours late, an additional day's charge applies. *

Do I need to wash/clean out the vehicle before returning it?

• *Excess rubbish and spillage needs to be cleaned before return, else we will charge you cleaning rates. *

Can I return the vehicle outside of hours?

• *Yes, we facilitate a return key drop service. *

Assistance & Protection --------------- **What happens if I breakdown? Is there any charge if we need roadside assistance?** * *We have 24 hour roadside assistance. *

**Can I add an additional driver after I've collected the vehicle? **

• *Yes you can, and you'll need to supply their details and driver's license for insurance. *

Extras --------------- **Can I rent a baby or child seat/restraint for the vehicle?** * *No, our vehicles are utility vehicles, unsuitable for child restraints and children under 8 yrs. *

** Can you supply moving equipment such as trolleys and blankets etc with the vehicle? **

• *Yes. *